Privacy Policy

1. Introduction

Welcome to Door Repair NYC (“we,” “our,” or “us”). We are a professional commercial door repair and installation company serving businesses and property owners throughout New York City, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at www.doorrepairnyc.com, contact us by phone or email, or request our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us to request a quote, schedule a service, or inquire about our services, you may provide:

• Name and business name
• Phone number
• Email address (e.g., when contacting us at doorrepairnyc@gmail.com)
• Physical address or service location
• Description of the door repair or service needed
• Any other information you choose to share

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source (e.g., Google, Bing)
• Date and time of your visit

2.3 Information from Third Parties

We may receive information about you from third-party sources such as Google Ads, Google Analytics, or other advertising and analytics platforms when you interact with our ads or listings online.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for door repair services
• To schedule and perform door repair, installation, and maintenance services at your location
• To communicate with you about appointments, service updates, or follow-up questions
• To process payments and maintain service records
• To improve our website content, user experience, and service offerings
• To send you promotional information about our services (you may opt out at any time)
• To comply with applicable laws, regulations, and NYC building codes
• To protect the rights, safety, and property of our business, customers, and technicians

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as scheduling software, payment processors, or communication platforms. These providers are contractually obligated to use your information only as directed by us.

4.2 Legal Compliance

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of our business, employees, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the successor entity as part of the transaction.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device that help us recognize return visitors and understand how our site is used.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on our website.

We may use the following types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Advertising cookies: Used to display relevant ads on third-party platforms (e.g., Google Ads)

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Service and contact records are generally retained for up to 5 years for warranty and business purposes
• Financial and billing records are retained as required by applicable tax and accounting laws
• Website analytics data is retained in accordance with the policies of our analytics providers

You may request deletion of your personal information at any time, subject to applicable legal requirements (see Section 8 below).

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We encourage you to be cautious when sharing personal information online and to contact us immediately if you suspect any unauthorized use of your information.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-Out: Opt out of receiving marketing communications from us at any time
• Data Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. New York Residents

If you are a resident of New York State, you may have additional rights under the New York SHIELD Act and other applicable state privacy laws, including the right to know what personal information we collect and how it is used, and the right to request deletion of certain information.

We comply with all applicable New York State and New York City data privacy and security requirements, including the New York SHIELD Act.

10. Third-Party Links

Our website may contain links to third-party websites, including the FDNY, NYC Department of Buildings, or other industry resources.

This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.